Let’s play smart

What do we mean when we say Play Smart? Well, we believe that gaming is a more rewarding experience when you understand what kind of player you are. That understanding is the key to keeping it fun. And that’s what it’s all about, isn’t it?

Have you turned 18?

At Paf we have a strict age policy. Once you are 18 you are welcome to play.

Smart tools and services

Playing is exciting, but it’s possible to get carried away. To go a bit too far. That's why we’ve created tools and services to help you make smarter gaming decisions.

Perhaps you've already decided how much money you want to play for. But when it's game time, it's so easy to forget. Our tools and services are designed to help you take control.

Deposit Limit *

Set how much money you can add to your gaming account during a time you choose.

Gaming Limit *

Set how much money you can play for during a time you choose.

Gaming Freeze *

Take a break from gaming. You choose the time for specific categories or the entire site.

Gaming Reminder *

Get reminded about how long you’ve been playing or if you start a new game.

Gaming Summary *

Your Gaming Summary shows how much you have won and lost. Filter the summary for deeper insights.

Time Tracker *

Ever wonder how often you play and for how long? All the information is here.

* Login required

Let’s talk about it

Research shows that thousands of people all around the world struggle to control their gaming on a daily basis. That’s why we’ve chosen to be proactive by helping our players recognise the signs early on.

Is your gaming becoming more and more difficult to control and is it starting to have a negative effect on your life? Contact our Helpdesk. We’ll help you choose the best course of action for you – whether it’s simply talking to somebody, helping you decide on a budget, taking a short break or possibly even locking your account.

Other ways to take control

Effective safe gaming software can help you restrict your own gaming and keep underage players away from online gaming sites.

Block yourself from gaming sites using Betfilter for example.

Block underage players from gaming sites using Net Nanny, K9 Web Protection or Cyber Patrol for example. And be sure to log out whenever you’re not playing.

You are insured

Did you know that Paf players have gaming insurance? Yes, you read that right. If you have had an account with us for 12 months and played for at least 120 euros in the last year, you are entitled to help from our gaming insurance. The insurance is for residents of Finland or Sweden who are over 18, and Estonia residents over 21. This is how the insurance works in practice.

Are you a friend or a family member?

Do you know someone who is playing too much? All your efforts to change a person’s behaviour might be fruitless, no matter how hard you try. We have some simple tips that might help you in such a situation.

Contact Paf Helpdesk
Contact Helpline

Talk to someone

Both our Helpdesk and Helplines can guide you. Starting a dialogue and actually talking about the problem is an important first step. As a friend or family member you possibly need to talk about the problems because they are affecting you as well. If the affected player gets treatment supported by our gaming insurance then a relative can also join the treatment sessions.

Your health is just as important

It’s easy to forget yourself and only focus on the person with the problem. You can support them better if you also make sure that you take care of yourself.

Be a friend, not a bank

Players with gaming problems can come up with the most creative stories about why you should lend them money. As a close friend or relative your job is first and foremost to support your friend emotionally, not financially. So keep careful control of your finances.

Want to speak to somebody?

You can talk to us

Contact our Helpdesk on 0800 023 2291. Open daily 8-23 (GMT).
Send an e-mail

Other support resources

Sometimes talking with an expert is an important step if you want to get your life back on track.

We do our homework

Research projects

Over the years Paf has funded a number of research projects with the aim of improving the gaming experience and helping you to make smarter gaming decisions for yourself as a player.

The Responsible Gaming Summit

Sharing knowledge is best way to improve players’ experience across the industry. That’s why we invite the international gaming operators and our gaming partners to Åland every two years to meet and share knowledge.

What’s the secret of winning?

Ever wondered how it all really works, why sometimes you win and sometimes you don’t? Here are some facts about gaming.

Why does my luck change?

Most casino games are completely random by design. Each turn or spin is an independent event. There is actually nothing you can do to improve your probability of winning. Rub a lucky charm if you want to. But it won’t influence the outcome.

Random? Independent event? What does that mean?

Inside every slot machine (or similar game) is a random number generator producing millions of numbers every second. Each one of those numbers is independent from each other with an equal chance of being a winner or loser. What went before or after has no effect on the outcome.

You say it’s random. So why do I never win?

It can sometimes feel that way. Random number generators are the reason why some people win on their first try, while others can spend a long time playing and not win anything. It’s not personal, it’s chance and mathematics.

What is the role of Skill in gaming?

For games like Sport Betting, Texas Hold’em Poker and Blackjack, your level of skill can influence the outcome of a game. In these types of games, your playing decisions directly influence the result (which is not the case with slot machines). But it doesn’t matter how good you are, you can’t eliminate the house advantage built into the rules of the game. This house advantage means that even the best players will, in all probability, lose over time.

Playing at our Casinos

We can help you make smarter gaming decisions in our physical casinos too. We have live table games, roulette and over 1,500 physical gaming machines in addition to our online gaming site Paf.com.

Can I set a deposit limit in the casino?

Of course you can. Just tell the croupier at your table what your limit is for the day or evening.

Can I stop myself from playing at a specific table?

Yes. Just ask any of the personnel at the casino. You can ‘freeze yourself out’ from any table or any category of game.

Why can’t I play with my kids?

At Paf we have a strict age limit of 18. For us this is not only a legal restriction. Research shows that children are more likely to develop gaming problems.

How do I block myself from a casino?

Talk to any of our casino personnel and let them know that you want to take a break. You choose the exclusion period – it can be anything from 6 months to 5 years. Official ID will be required.

Can I take part in specific events if I’m blocked?

Nope. Either you're excluded or not. We have to be strict about this.