Last updated: 2014-08-07 11:46:31 EET
Paf arranges different promotional campaigns on land, on ships that cross the Baltic, and on the internet. These campaigns include bonus codes that can be made up of figures, letters or a combination of figures and letters that qualify you for bonus money on our internet gaming business.
You can use Paf bonus codes only once. Bonus money can only be used as gaming money; you cannot therefore request this money to be deposited in your bank account. However, any prize money can naturally be transferred to your bank account. Unfortunately, not all our games accept bonus money. If you tick the "Only display games that can be played with bonus money" box, the games that qualify for bonus money will be displayed.
This is how you use the different types of bonus codes:
If you have a registration bonus code which gives you free gaming money when registering as a new customer, the gaming money will be deposited into your gaming account in the following way:
NB! You can only use one bonus code when opening an account.
If you have a valid bonus code entitling you to extra bonus money when making a deposit into your gaming account, you should proceed as follows:
You don’t use online transfers to make your deposits? Send your user name, your personal reference number and the campaign bonus code to our customer service after your deposit has been registered on your gaming account. The bonus money will then be deposited manually and it may therefore take a few banking days before it goes through.
IMPORTANT! If the campaign has expired, we will not be able to update your account with any gaming money manually. If we notice any abuse of these bonus codes (see General Terms and Conditions for Internet Gaming), we will close your gaming account immediately. No winnings will be paid out.
NB! The Operator can terminate a campaign at any time without notice.
The main rule for Amount-based Turnover Campaigns is the following: *By using a bonus code when making a deposit into the gaming account, a player can receive a certain bonus after turning over the bonus amount a fixed number of times.*
Make a deposit with your bonus code and you will get 20 euros in bonus when you have turned over the bonus amount 3 times.
Your deposit: voluntary, but a minimum of 10 euros (in accordance with the Operator’s house rules) Turnover requirement: 60 euros (3 x 20 euros) Promised bonus: 20 euros
The main rule for Percentage-based Turnover Campaigns is the following:
“By using a bonus code when making a deposit to the gaming account, a player can receive a certain bonus when the player has turned over the deposit a fixed number of times.”
Make a deposit and get a 50% bonus up to 20 euros. Your bonus is paid out when the deposited money has been turned over 3 times.
Your deposit: optional, but to get the max bonus (20 euros), the deposit needs to be at least 40 euros (50% of 40 euros is 20 euros) Turnover requirement: 3 x your deposit, to get the max bonus the turnover requirement is 120 euros (3 x 40 euros) Promised bonus: 50% of your deposit, max 20 euros
Collect your reward bonus on NetEnt web and mobile slots.
Paf has the right to terminate any campaign at any time without further notice.
The bet will be settled at a later date, you can see the new date in your bet history. If no date can be found then the bet will be paid out with odds of 1.0.
A bet can be voided for many different reasons. Please contact our consumer support to get more information about why your specific bet was voided. Don’t forget to have your Player ID & Bet ID ready.
First open the betting tab, then look for “Betting History” under “Support” in the menu on the left side.
Please inform Paf in writing if you wish to close your gaming account. This can be done by sending an e-mail to email@example.com. Include your name, username and date of birth in the email. We will close your gaming account after all possible bets have been concluded, when all your banking transactions are completed and when your possible gaming limits have expired.
It is possible to limit your gaming when you log on to your gaming account. Click on “ MY ACCOUNT” and “GAMING LIMIT”. You can also limit your gaming to a certain amount each day, week or month. You can even activate a function that reminds you, say 30 minutes from the time you logged on to your gaming account. You can even take a longer self-enforced break from gaming by LOCKING your account.
Yes. Paf.com has been accredited as a safe and fair gaming operator whose processes and software comply with the highest industry standards. The accreditation was carried out by the internationally acclaimed certification agency eCOGRA (eCommerce Online Gaming Regulation and Assurance). The eCOGRA requirements are enforced by online reviews and continuous monitoring of the fairness and safety of company processes and software. Find out more about eCOGRA, Safe and Fair accreditation and Certified Software accreditation on our information pages.
Yes. Our anonymous game transaction data is transferred to eCOGRA every month. They run analysis programs on the data to verify that the return to player is in line with the requirements of their eCOGRA Generally Accepted Practices (eGAP). For example, eGAP states that “All slots, video poker and table games shall have a combined average actual statistical return to player of at least 92%”. You can see the complete eGAP standard on the eCOGRA website.
In most games, randomly. A Random Number Generator (RNG) is used for deciding results in all online games except in some skill games, where the player’s actions can be a part of determining the outcome. All the other games developed by Paf.com use the same RNG, which has been tested and certified. The generator was last tested in 2012 by GLI (Gaming Laboratories International), and before that twice, in 2008 and 2006 by TST (Technical Systems Testing).
One good way to ensure fair gaming. A simple example are the dice used in many board games: throw them, and a random number is generated when they fall. For online games, such as those on Paf.com, (not including Live Casino), we use a special software program to generate genuinely random numbers.
Regular data analysis. We provide very specific game event data from our busy game servers, without any player information, to eCOGRA twice a year. They run careful analyses on the data and verify that our key game servers use our certified Random Number Generator (RNG) correctly. In other words, they check that the game events are generated in a truly fair manner. Our eCOGRA accreditation shows our compliance with the eGAP standards, including meeting requirements on third-party testing of game fairness and randomness and the certification of the RNG itself.
The same is true for most of our game suppliers’ servers. See the Certified Software accreditation information page for more details about our suppliers’ certifications.
Yes. Our RNG has passed a battery of rigorous tests, performed by an internationally accredited and independent testing laboratory, and has been proven to generate truly random numbers. Read more about what eCOGRA say on their Payout and RNG page and inspect the complete eGAP standard.
- The activating link has been sent to the e-mail address you gave when you registered. To activate your account you need to click on the activation link in the e-mail, and log in to the account with the username and password you registered.
- The username and password used must be identical to that used at registration.
If you have tried to log into your gaming account using the wrong password three times, your account will be frozen automatically for security reasons. Please contact our customer support, which is open daily between 08:00 & 23:00 GMT. Our free phone number for the UK is 0800 023 2291. Our e-mail address is firstname.lastname@example.org.
- Login to your gaming account and then go to the page “MY ACCOUNT”. Continue to “PERSONAL INFORMATION”; you can make your changes here.
Please note that to confirm your changes you will need the answer to your security question. If you have forgotten this, contact our customer support, which is open daily between 08:00 & 23:00 GMT. Our free phone number is 0800 023 2291. For other countries please e-mail: email@example.com.
You can unsubscribe from our newsletter service at any time by going to ‘My Account’ and ‘Settings’ and clicking the relevant box. You can also unsubscribe by email by following the instructions at the bottom of our newsletters. But please bear in mind that many of our campaigns and offers require that you are registered to receive our Paf newsletters.
Newly initiated withdrawals may be cancelled but please remember that we can only cancel them during office hours.
That’s correct; every time you change your withdrawal method a 7-day withdrawal freeze is activated for security purposes.
If there is a disruption in the connection while depositing money between you and your bank, or between your bank and us here at Paf, the transaction will be handled as an "Offline Payment". Then it will take 1-3 banking days before the deposit will be available on your account.
There is an option to display only those games that can be played with bonus money. The setting can be enabled in the game listings on our slots, lotteries & casino pages.
We make two payments every week day, one in the morning and one in the afternoon. Your money will be deposited in your bank account between 3-7 banking days (1-2 banking days with a Finnish bank account).
If you use e-wallets, for example Moneybookers or Neteller, the money will be deposited in your e-wallet account within 2 banking days.
A: It’s important to not only have a fast connection, but that the connection itself should be stable. Make sure your device has all the latest software versions installed. In addition, we would like to suggest that you delete cookies, history and clear your cache from time to time in order to avoid connection issues.
Have you created a poker alias? If not follow these instructions: Log on to your gaming account, choose “Poker” and “Create your own alias”. Without an alias you cannot log on to poker.
- If you log on to poker via your gaming account, you need to download the Java-program, which you can do free of charge from www.java.com.
In the case of Spade cash games and tournaments: Statistics/show session browser or show tournament statistics. Please note that this is only available through the poker client.
- Cash games and tournaments in Diamond Poker: Support/Hands history.
Your username and password are both created at registration. Your username must consist of a minimum of five (5) characters. Your password must consist of a minimum of six (6) characters. Your password must also contain both a letter and a number and it cannot contain your username, first name, surname, date of birth or Paf nickname. Special characters and the letters ‘Å’ ‘Ä’ ‘Ö’ are not accepted and our system differentiates between capital letters and lower case letters.
Please memorise your password or store it in a safe place. Do not file it in your mobile phone memory. If you believe your password has been misappropriated, contact Paf Helpdesk immediately or change your password online at Paf.com. Paf cannot be held responsible for possible gaming losses in connection with lost passwords.
In order to ensure that your password is secure, please make sure that it fulfills the following criteria:
1. Always remember that a good password does not contain references to yourself, your name or your interests, like your children's or pets’ names, birth dates etc.
2. Always keep your password in a safe place and remember not to share it with others.
3. Please choose different passwords in every service for better security.
4. Avoid using non-secure connections (hotels, cafes, conferences etc.) when handling private information or conducting monetary transfers of any kind. If you are not sure about the security of the connection, make sure that you empty the cache memory and change the password immediately following your internet session.
5. Change your password regularly.
6. Remember to never save your password in a program, even if the browser asks you to.
We recommend that you log out of your gaming account and close down the web browser. Empty the cache, browser history and cookies on your web browser and log on again to your gaming account. If there are disturbances on the web site it may be better to wait a while until the connection works again.
If the web site is not working properly and/or if you get an error message that needs an explanation when you are playing:
-Before you take your screen dump, open a text document. Press PRT SCR (print screen), and you will create a picture of what is seen on your computer screen
-Attach the picture to the text document by pressing CTR+V
-Save the text document with a filename of your choice
-Send an e-mail with the screen dump you saved to firstname.lastname@example.org.
Remember to also write an explanation regarding the problem to accompany the attached document.
We recommend using a broadband connection for maximum enjoyment of the gaming experience.
Our gaming site is compatible with the most popular web browsers. We recommend the latest version of Microsoft Internet Explorer, Mozilla Firefox or Chrome.
To be able to play our games Flash plug-in is required. We recommend using the latest available version. Some of our games require Java and we recommend Oracle Java. Please ensure you have the latest version installed or enable the Java version auto-update.
For maximum enjoyment, we recommend a screen resolution no lower than 1024 x 768 pixels (XGA).
The recommended colour depth is 16.7 million colours (32-bit color).
Plug-ins are the standard for delivering high-impact, rich Web content. Designs, animation, and application user interfaces are deployed immediately across all browsers and platforms, attracting and engaging users with a rich Web experience, and therefore we always encourage you to install the latest plug-in. We always recommend you upgrade, whether you have [Java|Flash] or not, to the most recent version of the plug-in in order to take advantage of security updates.
Below are instructions on enabling ActiveX controls in Internet Explorer. Please follow these steps in order to enable ActiveX controls in Internet Explorer.
A random choice generator, certified by TST (Technical Systems Testing) in Canada decides the result in the casino games.
Microsoft® is a registered trademark of Microsoft Corporation.
Mozilla™ and Firefox® are trademarks or registered trademarks of the Mozilla Foundation.
ActiveX® is a registered trademark of Microsoft Corporation.
Flash® is a registered trademarks of Adobe Systems Inc.
Java™ and Sun™ are trademarks of Oracle.
Yes. You are currently using Internet Explorer 7 (IE7). It was a good browser back in its day but IE7 was launched in 2006 and it's starting to show. Many features considered standard today are missing and several security loopholes have been discovered.
While we do our best to make our site secure and fully functional for all the browsers we support, it's becoming increasingly difficult to force IE7 to keep up.
What should I do? Well, you can upgrade to a later version of Internet Explorer (version 8 is the latest available on Windows XP) or you could try Google Chrome.
Whichever option you choose, you will notice that the performance of many websites will improve.
Questions? Feel free to contact our Helpdesk on 0800-023 2291 (9-24 CET) or by email: email@example.com
Unfortunately, you seem to be using an older browser that we no longer fully support. We only guarantee full functionality for a specific range of browsers.
We strongly recommend that you upgrade your browser now.
Questions? Feel free to contact our Helpdesk on 0800-023 2291 (9-24 CET) or by email: firstname.lastname@example.org