About the Account

Deposits and withdrawals

The deposit methods available to you as our customer depend on the banking country you entered on registration. For maximum flexibility in terms of deposits and withdrawals, you should provide the banking country in which both you and your bank are resident. If you have a bonus code for a deposit bonus, you should enter this when making your deposit.

The minimum deposit is 10 euros and this is also the minimum withdrawal amount. The maximum deposit varies by payment service provider, and in some cases is also affected by the length of our customer relationship with you.

See the notes for your country below for more information on payment options. Should you have any further questions not answered in the information text, please contact our Helpdesk.

Credit card

You can make deposits using Visa or MasterCard. Our credit card solution is provided by our supplier WorldPay, and this name may appear on your bank statement for payments made to us.

When you make a deposit with us, you will be linked to Bibit’s secure site where you provide your credit card details. If the card participates in the Verified by Visa or 3D SecureCode programmes, another window will open for you to enter the relevant information before proceeding with the transaction.

If you pay by credit card there is a delay of one minute before your balance is updated on our website.

Credit card deposits are limited in a number of ways, depending on the banking country you entered on registration. There are also some restrictions on the deposit options for new customers. If your deposit is refused, you can try a smaller amount. The number of attempts to make a deposit using your credit card may also result in a temporary blacklisting on deposits to your account, which will be lifted after 24 hours. If your deposit is repeatedly refused, please contact our Help Desk so that we can assist you with your particular case.

Some cards are part of the Verified by Visa and 3D SecureCode programmes. If you have any problems with the codes/passwords for these, please contact your issuing bank, which will be able to provide you with more information on these security programmes. The same applies to all other card-related queries.

Internet Bank

We are offering the following internet banks in Estonia:
- Swedbank
- SEB

With this type of payment you will be forwarded to your selected bank to carry out the transaction. This kind of payment is made immediately after you have approved it and clicked on the “return to vendor” link to come back to Paf.

If contact is lost between the bank and the Gaming Operator, the payment will be delayed until the following banking day.

E-Wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.skrill.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Services.

Withdrawals

Withdrawal to other banking countries

We are working on making your withdrawals as flexible as possible. We currently support withdrawals in EUR, SEK and GBP whereby we insure that you receive payments from your gaming account in your own currency, the exchange occurs at the rate applicable on the day in question. We therefore recommend that the account you provide for the withdrawal is in your banking country’s currency in order to avoid unnecessary costs for you. Large withdrawals may be delayed by our security procedures.

Withdrawals of your winnings are paid at your request to a specified bank account. Our payments are processed by WorldPay, which also acts as our credit card service provider. This means that payments may take 3-7 banking days. You get one free withdrawal per calendar month, after which each withdrawal costs four euros.

It is extremely important that you provide the correct details for your bank account. We accept no liability for any incorrect payments made as a result of an incorrect bank account number being provided. If you are not sure how you should enter your bank account details, please contact our Help Desk.

If you change withdrawal accounts, the new account will be placed in quarantine for seven days before the next withdrawal can be made. This is a security procedure for your protection.

If you use an Internet wallet, withdrawals will be sent to your Internet wallet, from where you can request funds. We handle these kinds of withdrawals every working day and the money should be available in your account no later than the day after your withdrawal and on the first working day after a weekend/public holiday if the withdrawal is made at a weekend on a public holiday.

Credit card

You can make deposits using Visa or MasterCard. Our credit card solution is provided by our supplier WorldPay, and this name may appear on your bank statement for payments made to us.

When you make a deposit with us, you will be linked to Bibit’s secure site where you provide your credit card details. If the card participates in the Verified by Visa or 3D SecureCode programmes, another window will open for you to enter the relevant information before proceeding with the transaction.

If you pay by credit card there is a delay of one minute before your balance is updated on our website.

Credit card deposits are limited in a number of ways, depending on the banking country you entered on registration. There are also some restrictions on the deposit options for new customers. If your deposit is refused, you can try a smaller amount. The number of attempts to make a deposit using your credit card may also result in a temporary blacklisting on deposits to your account, which will be lifted after 24 hours. If your deposit is repeatedly refused, please contact our Help Desk so that we can assist you with your particular case.

Some cards are part of the Verified by Visa and 3D SecureCode programmes. If you have any problems with the codes/passwords for these, please contact your issuing bank, which will be able to provide you with more information on these security programmes. The same applies to all other card-related queries.

Internet Bank

We are offering the following internet banks in Spain:

- La Caixa
- Bankia
- Banco Pastor
- Banco Popular
- Santander
- Sabadell Atlantico
- BBVA
- Bankinter
- ING DIRECT

With this type of payment you will be forwarded to your selected bank to carry out the transaction. This kind of payment is made immediately after you have approved it and clicked on the “return to vendor” link to come back to Paf.

If contact is lost between the bank and the Gaming Operator, the payment will be delayed until the following banking day.

Internet wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.skrill.com
www.neteller.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Support.

Pre-Paid Cards

This category lets you use cards, normally purchased in a kiosk, in order to instantly update the balance of your gaming account. You will need to have the information required by the seller of the pre-paid card solution available.

Enter the information on our site and the money will be credited to your gaming account within a couple of minutes. If you have a card with a currency that is not supported on our site, a currency conversion will be made for which the card supplier may charge a fee.

We currently support the following pre-paid cards:

Withdrawals

Withdrawal to other banking countries

We are working on making your withdrawals as flexible as possible. We currently support withdrawals in EUR, SEK and GBP whereby we insure that you receive payments from your gaming account in your own currency, the exchange occurs at the rate applicable on the day in question. We therefore recommend that the account you provide for the withdrawal is in your banking country’s currency in order to avoid unnecessary costs for you. Large withdrawals may be delayed by our security procedures.

Withdrawals of your winnings are paid at your request to a specified bank account. Our payments are processed by WorldPay, which also acts as our credit card service provider. This means that payments may take 3-7 banking days. You get one free withdrawal per calendar month, after which each withdrawal costs four euros.

It is extremely important that you provide the correct details for your bank account. We accept no liability for any incorrect payments made as a result of an incorrect bank account number being provided. If you are not sure how you should enter your bank account details, please contact our Help Desk.

If you change withdrawal accounts, the new account will be placed in quarantine for seven days before the next withdrawal can be made. This is a security procedure for your protection.

If you use an Internet wallet, withdrawals will be sent to your Internet wallet, from where you can request funds. We handle these kinds of withdrawals every working day and the money should be available in your account no later than the day after your withdrawal and on the first working day after a weekend/public holiday if the withdrawal is made at a weekend on a public holiday.

Credit card

You can make deposits using Visa or MasterCard. Our credit card solution is provided by our supplier WorldPay, and this name may appear on your bank statement for payments made to us.

When you make a deposit with us, you will be linked to Bibit’s secure site where you provide your credit card details. If the card participates in the Verified by Visa or 3D SecureCode programmes, another window will open for you to enter the relevant information before proceeding with the transaction.

If you pay by credit card there is a delay of one minute before your balance is updated on our website.

Credit card deposits are limited in a number of ways, depending on the banking country you entered on registration. There are also some restrictions on the deposit options for new customers. If your deposit is refused, you can try a smaller amount. The number of attempts to make a deposit using your credit card may also result in a temporary blacklisting on deposits to your account, which will be lifted after 24 hours. If your deposit is repeatedly refused, please contact our Help Desk so that we can assist you with your particular case.

Some cards are part of the Verified by Visa and 3D SecureCode programmes. If you have any problems with the codes/passwords for these, please contact your issuing bank, which will be able to provide you with more information on these security programmes. The same applies to all other card-related queries.

Internet wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.skrill.com
www.neteller.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Support.

Pre-Paid Cards

This category lets you use cards, normally purchased in a kiosk, in order to instantly update the balance of your gaming account. You will need to have the information required by the seller of the pre-paid card solution available.

Enter the information on our site and the money will be credited to your gaming account within a couple of minutes. If you have a card with a currency that is not supported on our site, a currency conversion will be made for which the card supplier may charge a fee.

We currently support the following pre-paid cards:

Withdrawals

Withdrawal to other banking countries

We are working on making your withdrawals as flexible as possible. We currently support withdrawals in EUR, SEK and GBP whereby we insure that you receive payments from your gaming account in your own currency, the exchange occurs at the rate applicable on the day in question. We therefore recommend that the account you provide for the withdrawal is in your banking country’s currency in order to avoid unnecessary costs for you. Large withdrawals may be delayed by our security procedures.

Withdrawals of your winnings are paid at your request to a specified bank account. Our payments are processed by WorldPay, which also acts as our credit card service provider. This means that payments may take 3-7 banking days. You get one free withdrawal per calendar month, after which each withdrawal costs four euros.

It is extremely important that you provide the correct details for your bank account. We accept no liability for any incorrect payments made as a result of an incorrect bank account number being provided. If you are not sure how you should enter your bank account details, please contact our Help Desk.

If you change withdrawal accounts, the new account will be placed in quarantine for seven days before the next withdrawal can be made. This is a security procedure for your protection.

If you use an Internet wallet, withdrawals will be sent to your Internet wallet, from where you can request funds. We handle these kinds of withdrawals every working day and the money should be available in your account no later than the day after your withdrawal and on the first working day after a weekend/public holiday if the withdrawal is made at a weekend on a public holiday.

Credit card

You can make deposits using Visa or MasterCard. Our credit card solution is provided by our supplier WorldPay, and this name may appear on your bank statement for payments made to us.

When you make a deposit with us, you will be linked to Bibit’s secure site where you provide your credit card details. If the card participates in the Verified by Visa or 3D SecureCode programmes, another window will open for you to enter the relevant information before proceeding with the transaction.

If you pay by credit card there is a delay of one minute before your balance is updated on our website.

Credit card deposits are limited in a number of ways, depending on the banking country you entered on registration. There are also some restrictions on the deposit options for new customers. If your deposit is refused, you can try a smaller amount. The number of attempts to make a deposit using your credit card may also result in a temporary blacklisting on deposits to your account, which will be lifted after 24 hours. If your deposit is repeatedly refused, please contact our Help Desk so that we can assist you with your particular case.

Some cards are part of the Verified by Visa and 3D SecureCode programmes. If you have any problems with the codes/passwords for these, please contact your issuing bank, which will be able to provide you with more information on these security programmes. The same applies to all other card-related queries.

Nordea Solo

We are able to offer Nordea customers the facility to make Internet transfers using the Solo service. When you use this method of payment, you will be forwarded to your Internet bank in order to make the payment. This kind of payment is made immediately after it is approved by the account holder.

Internet wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.skrill.com
www.neteller.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Support.

Withdrawals

Withdrawal to other banking countries

We are working on making your withdrawals as flexible as possible. We currently support withdrawals in EUR, SEK and GBP whereby we insure that you receive payments from your gaming account in your own currency, the exchange occurs at the rate applicable on the day in question. We therefore recommend that the account you provide for the withdrawal is in your banking country’s currency in order to avoid unnecessary costs for you. Large withdrawals may be delayed by our security procedures.

Withdrawals of your winnings are paid at your request to a specified bank account. Our payments are processed by WorldPay, which also acts as our credit card service provider. This means that payments may take 3-7 banking days. You get one free withdrawal per calendar month, after which each withdrawal costs four euros.

It is extremely important that you provide the correct details for your bank account. We accept no liability for any incorrect payments made as a result of an incorrect bank account number being provided. If you are not sure how you should enter your bank account details, please contact our Help Desk.

If you change withdrawal accounts, the new account will be placed in quarantine for seven days before the next withdrawal can be made. This is a security procedure for your protection.

If you use an Internet wallet, withdrawals will be sent to your Internet wallet, from where you can request funds. We handle these kinds of withdrawals every working day and the money should be available in your account no later than the day after your withdrawal and on the first working day after a weekend/public holiday if the withdrawal is made at a weekend on a public holiday.

Credit card

You can make deposits using Visa or MasterCard. Our credit card solution is provided by our supplier WorldPay, and this name may appear on your bank statement for payments made to us.

When you make a deposit with us, you will be linked to Bibit’s secure site where you provide your credit card details. If the card participates in the Verified by Visa or 3D SecureCode programmes, another window will open for you to enter the relevant information before proceeding with the transaction.

If you pay by credit card there is a delay of one minute before your balance is updated on our website.

Credit card deposits are limited in a number of ways, depending on the banking country you entered on registration. There are also some restrictions on the deposit options for new customers. If your deposit is refused, you can try a smaller amount. The number of attempts to make a deposit using your credit card may also result in a temporary blacklisting on deposits to your account, which will be lifted after 24 hours. If your deposit is repeatedly refused, please contact our Help Desk so that we can assist you with your particular case.

Some cards are part of the Verified by Visa and 3D SecureCode programmes. If you have any problems with the codes/passwords for these, please contact your issuing bank, which will be able to provide you with more information on these security programmes. The same applies to all other card-related queries.

Internet wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.skrill.com
www.neteller.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Support.

Withdrawals

Withdrawal to other banking countries

We are working on making your withdrawals as flexible as possible. We currently support withdrawals in EUR, SEK and GBP whereby we insure that you receive payments from your gaming account in your own currency, the exchange occurs at the rate applicable on the day in question. We therefore recommend that the account you provide for the withdrawal is in your banking country’s currency in order to avoid unnecessary costs for you. Large withdrawals may be delayed by our security procedures.

Withdrawals of your winnings are paid at your request to a specified bank account. Our payments are processed by WorldPay, which also acts as our credit card service provider. This means that payments may take 3-7 banking days. You get one free withdrawal per calendar month, after which each withdrawal costs four euros.

It is extremely important that you provide the correct details for your bank account. We accept no liability for any incorrect payments made as a result of an incorrect bank account number being provided. If you are not sure how you should enter your bank account details, please contact our Help Desk.

If you change withdrawal accounts, the new account will be placed in quarantine for seven days before the next withdrawal can be made. This is a security procedure for your protection.

If you use an Internet wallet, withdrawals will be sent to your Internet wallet, from where you can request funds. We handle these kinds of withdrawals every working day and the money should be available in your account no later than the day after your withdrawal and on the first working day after a weekend/public holiday if the withdrawal is made at a weekend on a public holiday.

Internet deposits

We support Internet payments from the following Finnish banks:

- Nordea
- Osuuspankki
- Danske Bank
- Ålandsbanken
- Aktia
- Tapiola
- Säästöpankki
- S-Pankki
- POP

With this type of payment you will be forwarded to your selected bank to carry out the transaction. This kind of payment is made immediately after you have approved it and clicked on the “return to vendor” link to come back to Paf.

If contact is lost between the bank and the Gaming Operator, the payment will be delayed until the following banking day.

Reference payments

You can also make a reference payment to us if you so wish. Select this on the deposit page by clicking the “offline payment” option. On the next page you will then be able to choose your bank and see the reference number that will be used for the payment. It is very important that you use the correct reference number in order to ensure that the deposit is made into the right Gaming Account. With this type of deposit it will take 2-3 banking days for the money to be credited to your gaming account.

Internet wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.skrill.com
www.neteller.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Support.

Withdrawals

Withdrawals to banks in Finland.

We are working on making your withdrawals as flexible as possible. Large withdrawals may be delayed by our security procedures.

Withdrawals of your winnings are paid at your request to a specified bank account. In Finland, this takes place without an intermediary and so the payment is made on the working day/banking day following the withdrawal request. The money should be in your account within 1-2 banking days, depending on which bank you are with.

It is extremely important that you provide the correct details for your bank account. We accept no liability for any incorrect payments made as a result of an incorrect bank account number being provided. If you are not sure how you should enter your bank account details, please contact our Help Desk.

If you change withdrawal accounts, the new account will be placed in quarantine for seven days before the next withdrawal can be made. This is a security procedure for your protection.

If you use an Internet wallet, withdrawals will be sent to your Internet wallet, from where you can request funds. We handle these kinds of withdrawals every working day and the money should be available in your  account no later than the day after your withdrawal and on the first working day after a weekend/public holiday if the withdrawal is made at a weekend or on a public holiday.

There is no charge for transactions to and from our Gaming Service.

Internet wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.skrill.com
www.neteller.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Support.

Internet wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.skrill.com
www.neteller.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Support.

Pre-Paid Cards

This category lets you use cards, normally purchased in a kiosk, in order to instantly update the balance of your gaming account. You will need to have the information required by the seller of the pre-paid card solution available.

Enter the information on our site and the money will be credited to your gaming account within a couple of minutes. If you have a card with a currency that is not supported on our site, a currency conversion will be made for which the card supplier may charge a fee.

We currently support the following pre-paid cards:

Internet wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.skrill.com
www.neteller.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Support.

Pre-Paid Cards

This category lets you use cards, normally purchased in a kiosk, in order to instantly update the balance of your gaming account. You will need to have the information required by the seller of the pre-paid card solution available.

Enter the information on our site and the money will be credited to your gaming account within a couple of minutes. If you have a card with a currency that is not supported on our site, a currency conversion will be made for which the card supplier may charge a fee.

We currently support the following pre-paid cards:

Withdrawals

Withdrawal to other banking countries

We are working on making your withdrawals as flexible as possible. We currently support withdrawals in EUR, SEK and GBP whereby we insure that you receive payments from your gaming account in your own currency, the exchange occurs at the rate applicable on the day in question. We therefore recommend that the account you provide for the withdrawal is in your banking country’s currency in order to avoid unnecessary costs for you. Large withdrawals may be delayed by our security procedures.

Withdrawals of your winnings are paid at your request to a specified bank account. Our payments are processed by WorldPay, which also acts as our credit card service provider. This means that payments may take 3-7 banking days. You get one free withdrawal per calendar month, after which each withdrawal costs four euros.

It is extremely important that you provide the correct details for your bank account. We accept no liability for any incorrect payments made as a result of an incorrect bank account number being provided. If you are not sure how you should enter your bank account details, please contact our Help Desk.

If you change withdrawal accounts, the new account will be placed in quarantine for seven days before the next withdrawal can be made. This is a security procedure for your protection.

If you use an Internet wallet, withdrawals will be sent to your Internet wallet, from where you can request funds. We handle these kinds of withdrawals every working day and the money should be available in your account no later than the day after your withdrawal and on the first working day after a weekend/public holiday if the withdrawal is made at a weekend on a public holiday.

Internet wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.neteller.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Support.

E-Wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.skrill.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Services.

Credit card

You can make deposits using Visa or MasterCard. Our credit card solution is provided by our supplier WorldPay, and this name may appear on your bank statement for payments made to us.

When you make a deposit with us, you will be linked to Bibit’s secure site where you provide your credit card details. If the card participates in the Verified by Visa or 3D SecureCode programmes, another window will open for you to enter the relevant information before proceeding with the transaction.

If you pay by credit card there is a delay of one minute before your balance is updated on our website.

Credit card deposits are limited in a number of ways, depending on the banking country you entered on registration. There are also some restrictions on the deposit options for new customers. If your deposit is refused, you can try a smaller amount. The number of attempts to make a deposit using your credit card may also result in a temporary blacklisting on deposits to your account, which will be lifted after 24 hours. If your deposit is repeatedly refused, please contact our Help Desk so that we can assist you with your particular case.

Some cards are part of the Verified by Visa and 3D SecureCode programmes. If you have any problems with the codes/passwords for these, please contact your issuing bank, which will be able to provide you with more information on these security programmes. The same applies to all other card-related queries.

Internet wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.skrill.com
www.neteller.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Support.

Online payments

We can offer online payments with the following German banks, DB24, Dresdner Bank, Giropay and Comerzbank. When you use this method of payment, you will be directed to your Internet bank in order to make the payment. This kind of payment is made immediately after it is approved by the account holder.

Pre-Paid Cards

This category lets you use cards, normally purchased in a kiosk, in order to instantly update the balance of your gaming account. You will need to have the information required by the seller of the pre-paid card solution available.

Enter the information on our site and the money will be credited to your gaming account within a couple of minutes. If you have a card with a currency that is not supported on our site, a currency conversion will be made for which the card supplier may charge a fee.

We currently support the following pre-paid cards:

Withdrawals

Withdrawal to other banking countries

We are working on making your withdrawals as flexible as possible. We currently support withdrawals in EUR, SEK and GBP whereby we insure that you receive payments from your gaming account in your own currency, the exchange occurs at the rate applicable on the day in question. We therefore recommend that the account you provide for the withdrawal is in your banking country’s currency in order to avoid unnecessary costs for you. Large withdrawals may be delayed by our security procedures.

Withdrawals of your winnings are paid at your request to a specified bank account. Our payments are processed by WorldPay, which also acts as our credit card service provider. This means that payments may take 3-7 banking days. You get one free withdrawal per calendar month, after which each withdrawal costs four euros.

It is extremely important that you provide the correct details for your bank account. We accept no liability for any incorrect payments made as a result of an incorrect bank account number being provided. If you are not sure how you should enter your bank account details, please contact our Help Desk.

If you change withdrawal accounts, the new account will be placed in quarantine for seven days before the next withdrawal can be made. This is a security procedure for your protection.

If you use an Internet wallet, withdrawals will be sent to your Internet wallet, from where you can request funds. We handle these kinds of withdrawals every working day and the money should be available in your account no later than the day after your withdrawal and on the first working day after a weekend/public holiday if the withdrawal is made at a weekend on a public holiday.

Internet wallet

Our Gaming Service currently supports two Internet wallets, Skrill and Neteller. You can become a customer of one or both of these free of charge. They are easy to use for making both deposits and withdrawals.

The deposit methods provided by the individual payment intermediary services will be indicated on their websites and may vary between countries, but in most cases they will support Visa and MasterCard, as well as reference payment options. Please visit their websites to see what they have to offer in the form of further local payment solutions.

www.skrill.com
www.neteller.com

We recommend opening an Internet wallet account in your own currency, as we automatically direct your payment into an account with the same currency as your banking country. If you choose to open an Internet wallet account in another currency, you risk a currency exchange at the Internet wallet itself at their rates applicable on the day in question.

Should you have any questions about their services, we recommend that you contact their Customer Support.

Pre-Paid Cards

This category lets you use cards, normally purchased in a kiosk, in order to instantly update the balance of your gaming account. You will need to have the information required by the seller of the pre-paid card solution available.

Enter the information on our site and the money will be credited to your gaming account within a couple of minutes. If you have a card with a currency that is not supported on our site, a currency conversion will be made for which the card supplier may charge a fee.

We currently support the following pre-paid cards:

Withdrawals

Withdrawal to other banking countries

We are working on making your withdrawals as flexible as possible. We currently support withdrawals in EUR, SEK and GBP whereby we insure that you receive payments from your gaming account in your own currency, the exchange occurs at the rate applicable on the day in question. We therefore recommend that the account you provide for the withdrawal is in your banking country’s currency in order to avoid unnecessary costs for you. Large withdrawals may be delayed by our security procedures.

Withdrawals of your winnings are paid at your request to a specified bank account. Our payments are processed by WorldPay, which also acts as our credit card service provider. This means that payments may take 3-7 banking days. You get one free withdrawal per calendar month, after which each withdrawal costs four euros.

It is extremely important that you provide the correct details for your bank account. We accept no liability for any incorrect payments made as a result of an incorrect bank account number being provided. If you are not sure how you should enter your bank account details, please contact our Help Desk.

If you change withdrawal accounts, the new account will be placed in quarantine for seven days before the next withdrawal can be made. This is a security procedure for your protection.

If you use an Internet wallet, withdrawals will be sent to your Internet wallet, from where you can request funds. We handle these kinds of withdrawals every working day and the money should be available in your account no later than the day after your withdrawal and on the first working day after a weekend/public holiday if the withdrawal is made at a weekend on a public holiday.

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