Welcome to our Helpdesk! We are here to answer any questions you may have. We promise fast, professional and friendly support.

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    FAQ - Frequently Asked Questions

    Common questions and answers can be found here.

    Gaming account

    Account locked/not accessible

    If you have tried to log into your gaming account using the wrong password three times, your account will be locked automatically for security reasons.

    Other reason - check your mail for more information: Check your email (including spam folder). If you haven't received any information from us, please contact our helpdesk.

    If you are unable log into your gaming account, please contact our helpdesk (open daily between 08:00 & 23:00 GMT). Call us at: 0800 023 2291 or send us e-mail at: Please include your phone number, full name and date of birth in your request.

    How to close my account?

    To close your account, please send a written request to us at Remember to include your full name, e-mail address, phone number and date of birth, and your gaming account will be locked immediately. We will make sure that any bets have been settled and that all banking transactions are completed.

    What platforms and browsers are supported?

    We recommend you keep your platform and browser software up-to-date. At the moment we support the following:

    • Windows
      Chrome, Firefox, Microsoft Edge
    • OSX / macOS
      Safari, Chrome, Firefox
    • Android 5.0 or later
      Chrome, Android browser
    • iOS 10 or later
      Safari, Chrome

    Deposits and withdrawals

    Withdrawals - when will I receive the money to my account?

    Once a withdrawal has been approved customers can expect funds to reach them in the following guiding timeframes;

    Bank transfer: 1-3 bank days

    Siirto: Instant from when the withdrawal is approved

    E-wallet: Instant from when the withdrawal is approved.

    Withdrawals - unexpected delays

    Delays can be caused by many different reasons. Please check your email (including spam folder) or your inbox on your gaming account to see if you have received a message from us. If you can't find a message, please contact us at


    Can I see how close I am to my deposit limit?

    Yes you can. Log in and go to Account and then select Safe gaming tools. In the My deposit limit box you can check your remaining amount at any time. There are also other safe gaming tools on this page you might want to consider.

    How do i change my withdrawal account?

    1. Go to the "My wallet " page under the right hand side menu.
    2. Select "Edit" under the withdraw option on the left side of the page.
    3. Select "bank transfer" and add the following information in the available fields:

    • Iban
    • BIC
    • Account holder name

    Add your password, click continue and your withdrawal account is now saved
    Be aware if you change your payment details, the withdrawal function will be unavailable for a safety period of one week. This is a security measure to prevent your account from falling into the wrong hands.

    I am unable to withdraw money

    When you switch withdrawal methods, a 7-day withdrawal freeze is activated for security purposes. If you're unable to withdraw money and haven't changed your withdrawal method, please contact us at

    You can override the 7-day withdrawal freeze by verifying your withdrawal method with TUPAS verification, verification can be done here.

    What deposit methods are available for

    For more information on what payment methods we offer please click here and select the relevant country from the drop down menu.



    I used a bonus code but never got my bonus

    If you have found this bonus code on another site it may have expired. Please contact us at and provide them with the bonus code and information about where you found the offer, and we can help you.

    Bonus Money - How does it work?

    Bonus money can only be used in some of our Slots, Video poker and Lottery games. You can see in which games you can use bonus money by entering the relevant game categorysection ("Slots", "Video poker", "Lotteries") and selecting the filter called "Bonus money", you can find this filter on right side of the search function.
    For smaller screen resolutions the search function can be found by clicking the three dots and then selecting the filter called Bonus Money.

    There is no turnover requirement for bonus money and the earnings generated from bonus money are automatically converted into real money. These winnings can therefore be used for any game or withdrawn from the gaming account if so desired. However bonus money in itself cannot be withdrawn from the gaming account.

    Where can I see if I have any bonus money or check the saldo?

    Login to your gaming account and under the "Balance" view at the top of the side menu called "Account", there it will list your current Bonus amount right underneath the "withdrawable amount".


    I was disconnected during a poker tournament

    Try to restart the client and go back to the table. If this doesn't work, please contact our helpdesk. When making your query, please include your e-mail address, full name, date of birth, tournament time as well as the name of the poker client and the tournament in question.

    In which tournament can I use my ticket?

    When you are in the client, the scheduled tournaments that you have a ticket for will be marked with a small ticket sign.

    Loyalty points

    You receive loyalty points when you play cash games and tournaments in Paf Poker. Collecting loyalty points unlocks your bonus. A bonus is worth €20, and you can collect points and continue to receive bonuses until you have received €1,000 in total. You can, of course, also use loyalty points to buy in to our tournaments. You receive 7.76 loyalty points for every US dollar paid in rake.

    Where can I see how many loyalty points I have?

    You can see the current status of your bonuses on the bonus page in the Paf Poker client. The bonus page can be found by clicking on "Balances" in the right-hand corner of the client and then on “My bonus”. You can also see how many points you need to unlock the next bonus by clicking on “View”.



    Where can I find slot bonus offers?

    You can find all current competitions under the Competitions tab in the main menu.

    The game froze while I was playing

    Don't worry. Just re-enter the game and it should start again from where it froze.


    Received an Hardware acceleration error?

    An indication of this issue is the following error message: "Something went wrong. Hardware Acceleration is disabled." when trying to open a game.

    To resolve this issue you will need to activate the hardware acceleration in your browser settings. Please go to the relevant browser link for detailed instructions.

    Mozilla Firefox
    Internet explorer and Edge
    Google Chrome



    I can't open the betting tab. What should I do?

    This might happen if Betting is not available in your country of registration. Please contact our helpdesk for more information. Remember to include your e-mail address, full name and date of birth in your query.

    Why was my bet declined?

    According to our Betting rules, we can decline any made bet. Read more at the terms and conditions.

    My bet was not settled correctly

    Please provide our helpdesk with the link to the official source of the correct result as well as the bet ID, your e-mail address, full name and date of birth. Our helpdesk is open daily 08:00–23:00 GMT. You can call us at: 0800 023 2291 or send email to:

    What are free bets?

    You can find more information regarding free bets here

    Why do I experience betting issues with Internet Explorer?

    Internet Explorer doesn’t fully support our betting section. For the best experience, we recommend that you use Chrome browser instead. 

    Where can I see my open bets and betting history?

    You can find your open bets and your see your betting history here.



    How can I use free bingo tickets? 

    A message in the bingo room tells you where you can use your free ticket and for how long it is valid. For example, if you receive a free ticket for the Cash & Carry Bingo room, you can only use it there. Just press the Use ticket(s) button to use your ticket.

    I was disconnected during a game

    Don't worry. The ticket you bought will still be played in our multiplayer bingo games. So if the winning ticket was yours, the win will automatically be transferred to your account despite the disconnection.
    In our single player games Bingo and Triple Bingo you have 30 days to return to the game. After that it will be finished automatically and any resulting winnings will be transferred to your account.

    How do I know that the Paf bingo games are fair?

    Our bingo games use a Random Number Generator (RNG) that is independently tested and certified. For full details see the eCogra Safe & Fair section.

    Fantasy Sports

    How can I save my team?

    After you have joined a tournament and started to build your team you can save your team by clicking on the “SAVE TEAM” button. The button is located next to the “RESET” button.

    You can save your team as soon as you have picked at least one player. Once your team is saved it will be available for selection in all other tournaments by clicking the “SAVED TEAMS” button.

    Where can I find the rules?

    All Fantasy Sports rules can be found here:

    What is Fantasy Sports?

    Fantasy Sports is a type of online game where participants assemble imaginary or virtual teams of real players from a professional sport. These virtual teams compete based on the statistical performance of the real players selected in actual matches. This performance is converted into points that are compiled and added to the team total. The teams’ point totals are then compared to decide the winners of a tournament.

    Why am I seeing no content when launching Fantasy Sports?

    Our Fantasy Sports client does not support the use of Internet Explorer. When using said browser the page will load without content. We recommend you to use Chrome instead. 

    How do I play Fantasy sports?

    We have an interactive tutorial available in our Fantasy Sports section. To use the tutorial log in to your gaming account and access our Fantasy Sports section found here. Once you have entered the Fantasy sports section you will find a "How to play" link above the "Create tournament" button in the upper right hand corner of the page. All you have to do is click the link and follow the prompts, they will guide you through the tutorial.


    Jackpot Pools

    Where can I find the rules?

    All Jackpot pool betting rules can be found here and by clicking “help” in the client. 

    What is Jackpot pool betting?

    Pool betting is a form of betting where players contribute a fixed amount ('stake') into a pool and then make a selection on an outcome or series of outcomes ('legs'). The pool is then divided among those that have made the correct selection.

We are happy to help and are available to answer your questions every day 09.00-24.00 CET. You can send an e-mail to us at at any time and we will respond as soon as possible. Our online chat is available when the chat icon is clickable. Do you have a more general question? Check out our Frequently Asked Questions to find a fast answer.

During our opening hours we do our best to reply to e-mails within 30 minutes, we aim to respond to chats immediately and we answer phone calls as fast we possibly can.